Last updated 20 August 2026
The scan and a full master are free, so nobody should ever be buying blind. Cancel whenever you like, and if the paid version was not what you expected, tell us within 14 days and we will refund you.
A monthly plan can be cancelled at any time. You keep the paid features until the end of the period you have paid for, and are not billed again. A lifetime licence does not renew, so there is nothing to cancel.
Within 14 days of purchase we refund on request, no reason needed. Write to support@polishmytrack.com from the address you bought with, or quote your Stripe receipt number.
After that:
Refunds are processed by Stripe as merchant of record, back to the original payment method, and usually appear within 5–10 business days.
EU consumers normally have 14 days to withdraw from a distance contract. For digital content delivered immediately that right can be waived, but we do not rely on that waiver — the 14-day policy above applies regardless, which is at least as favourable. Your statutory rights are unaffected.
Anything bought through the App Store is billed by Apple, which handles those refunds under its own policy — request one at reportaproblem.apple.com. If Apple declines and you think we should step in, write to us anyway.
Please contact us first. A chargeback costs a fee and takes weeks; an e-mail usually takes a day, and we would rather refund you than fight you. We aim to reply within two business days at support@polishmytrack.com.